Sunday, October 09, 2005

On Time. Every Time

Air Canada's On Time Performance is Exceptional

I need to take a moment and acknowledge this. Without this consistency, I would be in a world of trouble. Today I flew 4 Vancouver - Toronto segments. They average 4.20 minutes each way in the AIR. Throw in 15 minutes on either end for boarding and you'll see that in a 19hr period, I spent 18+ on board an Air Canada aircraft. My ground times have been averaging in the 30 minute range between flights.

Thumbs Up AC!!


Blogger tijo said...

420 is a good number :O)

8:20 PM, October 09, 2005  
Anonymous Anonymous said...

There’s a good reason why. Post-CCAA, they’ve listened to Customers and Employees alike and tied OTP to a performance bonus. It works.


Air Canada News:

Sharing our Success OTP results.

Yesterday, our on-time performance for arrivals (+15) was 83 per cent. Our monthly target for October is 80 per cent – and so far, our month-to-date performance is at 83 per cent.

Likelihood to Recommend results are in – we made it!

Congratulations everyone! We met our Likelihood to Recommend goal for September. Our customers gave us better ratings on our overall check-in speed through lines, on the efficiency, courtesy and helpfulness of our passenger agents, and they were more satisfied with the cleanliness of our seat area onboard the aircraft. But the results also indicate we need to continue to focus on our overall meal service, on certain aspects of baggage delivery – including priority baggage – as well as on-time performance. Each branch and department has a role to play in improving customer satisfaction so please ask your supervisor for tips on what you can do to help meet our customer’s expectations. To hear more about last month’s results and our new target for October, listen to Montie’s message available later today on the infoLine (option 2) at (514) 422-4636 from Montreal, or (877) 243-4636 in the rest of North America, Aeronet, and CIC*98/1.

Now if just they’ll listen some more, they’ll remain #1.

10:56 PM, October 09, 2005  

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